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Are you bonded and insured?
We are bonded and insured, and background checks are run against each person in each team we work with. This is one of the major benefits associated with using our business over an individual who may claim to take these precautions but does not.

What are your Move In/Out services?
Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there's typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc. We include inside the fridge and inside of the oven cleanings as well.

Do you offer deep cleaning?
As far as deep cleanings go, you'll be pleased to know that all of our cleanings are deep cleanings. The only things that are considered additional are inside of the fridge, inside of the oven, and interior windows.

Do I have to be there when the cleaners arrive?
No, you can leave a key for us to get in and we'll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight. If you book online just remember to tell us where the key will be in the instructions, otherwise just give us a call.

Who's responsible for the supplies?
We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know.


What forms of payment do you accept?
Payment is due the morning of your cleaning. You may leave a check or cash in a sealed envelope on the kitchen counter or pay on our website with your credit card via Paypal. For additional information regarding payments and returned checks please visit our guarantee page.
 
What should I do with my pets on cleaning day?
We are happy to clean with your furry friends in the home however we ask that you keep them in a safe place while we clean.
 
Do I need to sign a contract?
We provide all new clients with a service agreement which outlines what the day(s), times, fees, and specific cleaning duties that you have requested will be. This agreement can be cancelled any time with at least 48 hours notice prior to your next scheduled cleaning.
 
What if I need to cancel my appointment?
We know there may be a time when you will need to reschedule your cleaning day. Please provide at least a 24 hour notice. Cancellations without a 24 hour notice are subject to a $30.00 inconvenience fee.
 
 
What do I need to do before my scheduled cleaning day?
Please take a few moments to pick up and any clothing, toys or other artifacts on the floor. This will ensure that our time is spent on cleaning your home to your specifications.
 
 
 If you did not find the answer to your question here please feel free to give us a call or email us.